How Sidecar sped up the Glottis air pricing desk
We compared the inquiries the air desk handled in a month, with and without Sidecar. Every step of the quote got shorter.
Faster to a customer quote.
Faster to every agent.
More late inquiries quoted the same day.
How the desk uses Sidecar
When an inquiry lands, Sidecar reads it, picks the right overseas agents and drafts a rate request to each of them. Someone on the desk checks the card and approves it, and the whole batch goes out in one click.
click sends the whole batch
Nothing goes out unless someone on your team has approved it.- 01The inquiry lands
A customer asks for an air rate
- 02Sidecar reads it and drafts
Picks the right agents per lane, drafts each email
- 03The pricing associate approves
A minute of review, one click sends all
- 04The whole batch goes out
Every agent, at the same moment
3 to 4 agents on a typical inquiry
The inquiry reaches every agent in 40 minutes
Through Sidecar, every agent had the rate request within 40 minutes of the inquiry landing. Done by hand, the same step took an hour and forty minutes.
faster on multi-agent rate requests
The batch leaves as one send, so the last agent hears as early as the first.The first rate is back within an hour and a half
Rates started coming back an hour and 22 minutes after the inquiry landed, against just over two hours by hand. More agents replied as well, so the desk had more prices to choose from.
faster to a rate in hand
35% more rates on a typical inquiry, and half as many left waiting a day for a price.The customer sees rates the same afternoon
With Sidecar, rates went out to the customer about four and a half hours after the inquiry landed. By hand that took over fifteen hours, which in practice means the next day.
faster to a customer quote
After 6 pm the working day ends and a quote by hand waits for tomorrow.A 4 pm inquiry can still go out the same day
If an inquiry lands between 3 and 6 in the afternoon, rates still reach the customer the same day 45% of the time with Sidecar. By hand, that happens 15% of the time.
more rates sent to the customer when the inquiry lands after 3 pm
The earlier the rates come back, the more often the quote beats the end of the working day.“We see Sidecar not only as automating the process. It goes along with our people and gives them time to think, act and engage.”
Natarajan MohandasVP Process, Glottis Limited
Put together, an inquiry that lands at ten in the morning now has rates with the customer by early afternoon, where the same inquiry used to run into the next day.
Faster sending the rate requests out to every agent
Faster to the first rate back in the desk’s hands
Faster getting rates out to the customer
Lower labor cost per rate request, $2.03 to $1.39
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