Enterprise Memory

A database of knowledge from every system you use.

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Container rows seen from above, a single truck between them

Trusted by organizations
across the world

  • Glottis
  • Galeon Logistics
  • Avion Logistics
  • Logistic Integrators (LIPL)
  • Seashell Logistics
  • Aerotrans
  • SeaSky
  • Liladhar Pasoo

What Memory changes on the desk

Every file starts with the full context.

Northgate RetailShared notes

Quote door delivery only when they ask for it.

Added by Sales · R. Miller

Their DC takes no trucks after 4pm.

Added by Ops · S. Brooks

Invoices are 30 days from delivery.

Added by Finance · J. Thomas

One desk, one context

Your desk’s knowledge is linked in one place, so every customer and partner is handled the same way regardless of who picks up the file.

Account briefFirst file for A. Carter
Last job2 x 40HC Savannah to Rotterdam, Oct 2
OpenRate request with Atlantic Agents
PrefersQuotes before noon, door delivery on request
Watch forFree days at destination, asked every time

Up to speed on day one

Nobody waits to learn on the job. A new employee has the whole firm’s context from the first file, so they can hit the ground running.

Atlantic AgentsPartner record
ContactMike Sullivan, ops desk
LanesSavannah and Charleston to Rotterdam
RepliesWithin the hour, 18 past jobs

Free days at Rotterdam: 14 on request.

Email, Aug 22 · Mike Sullivan

Know your network

A current record is kept for every agent, carrier and vendor. It includes how each one has historically performed, so every request goes to the best partner.

Halverson FoodsAccount
128Emails read
42Past jobs
3Lanes
5Partners
Main laneSavannah to Rotterdam
Best agentAtlantic Agents, replies within the hour

Know your customers

A customer’s emails and past jobs are brought together in one card. It’s pulled up the moment their next request comes in, so nobody asks them for details they’ve already given.

How Memory works

Sidecar works from live context on how your desk operates.

Memory

Ends with a record your desk approves.

Where Memory learns from

Built from your team’s email and documents, each note cited.

Email threads

What each customer and partner asks for and expects.

Attachments

The documents and files sent with each request.

Draft edits

How your desk words a reply for each account.

Approvals

The steps and exceptions your desk follows on every job.

Past jobs

What happened the last time on the same customer or job.

Patterns over time

Behaviors that repeat over weeks of work on your desk.

Memory on every desk

What Memory keeps for a desk like yours.

Plugs into your existing systems

Email, TMS, ERP, customs and carrier portals

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Enterprise ready

Compliant with the most rigorous security and safety standards.

  • SOC 2

    We meet SOC 2 requirements to ensure secure and compliant management of customer data across all our systems.

  • ISO 27001

    Information security run to the ISO 27001 standard: access control and incident response, reviewed on a schedule.

  • AES-256

    Customer data is encrypted at rest with AES-256 and in transit with TLS, on every workflow and every integration.

  • Audit trail

    Sources, approvals and actions are recorded with the workflow, so your team can see what happened and why.

  • Role-based access

    Access is scoped by role and reviewed on a schedule. Your team controls what Sidecar can see and do.

  • Tenant isolation

    Each customer’s data lives in its own tenant, separate from every other customer, with access scoped to that tenant.

Frequently asked questions

Where does Memory get its information?

From your team’s email and documents, with each note cited to its source.

Can we see or correct what it remembers?

Yes. Every change to Memory is shown to your desk with the source cited, and it is applied only after you approve it.

Who can see what Memory holds?

Access follows your roles, and each customer’s data stays in its own tenant.

How does it keep up when things change?

Memory keeps pace with your desk. When a customer changes their terms, the next job already reflects it.

How long does it take to build?

Koki builds the first record during onboarding, in weeks.

See how it works on your own desk

A live demo on your own work, your partners and your systems.

Book a demo