Koki

24/7 AI engineer that helps onboard, monitor
and improve AI systems in production.

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Loading docks at a distribution centre at night

Trusted by organizations
across the world

  • Glottis
  • Galeon Logistics
  • Avion Logistics
  • Logistic Integrators (LIPL)
  • Seashell Logistics
  • Aerotrans
  • SeaSky
  • Liladhar Pasoo

How Koki sets up your desk

Koki ensures Sidecar is configured to how your desk operates.

Koki

Ends with a setup your desk head signs off.

How Koki works once it’s live

Think of it as an engineer on your team, handling each request until the change is live.

Your desk asks

11:20
Your deskwith Sidecar · Koki
Ready for your next request

It shows up in the work

Customer updateUpdated by Koki
To
buyer@northgateretail.com
Cc
ops@yourco.comaccounts@yourco.com
SubjectUpdate: Job 2231, delivery confirmed
DraftSend

What Koki changes on the desk

Sidecar keeps up with your organization.

Requests land in days

A change your desk asks for goes live in days, not at the next release.

Ask anywhere

Ask in any channel you already use, and hear back when it’s done.

Your setup moves with you

When your team or routing changes, the setup changes with it.

Fewer problems reach you

Issues are caught at the first sign, before your desk hits them.

Measurable results

A Sidecar engineer reviews every fix before it ships.

400+

Changes drafted

92%

Of changes merged

45 min

From problem to fix

Watches new features we deploy

If a new feature is not working the way your desk needs, Koki flags it and gets it fixed.

Plugs into your existing systems

Email, TMS, ERP, customs and carrier portals

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Enterprise ready

Compliant with the most rigorous security and safety standards.

  • SOC 2

    We meet SOC 2 requirements to ensure secure and compliant management of customer data across all our systems.

  • ISO 27001

    Information security run to the ISO 27001 standard: access control and incident response, reviewed on a schedule.

  • AES-256

    Customer data is encrypted at rest with AES-256 and in transit with TLS, on every workflow and every integration.

  • Audit trail

    Sources, approvals and actions are recorded with the workflow, so your team can see what happened and why.

  • Role-based access

    Access is scoped by role and reviewed on a schedule. Your team controls what Sidecar can see and do.

  • Tenant isolation

    Each customer’s data lives in its own tenant, separate from every other customer, with access scoped to that tenant.

Frequently asked questions

Is Koki a separate product?

No. Koki comes with every Sidecar deployment. It is how your setup is built, looked after and improved.

Does my team have to talk to Koki?

No. They ask the way they do today, on WhatsApp, email, a call or in Sidecar. Koki picks it up from any of them.

Will Koki change things without asking?

No. Your team confirms every rule, and a person on our team approves every change before it goes live.

Meet Koki on your own desk

A live demo on your own work, your partners and your systems.

Book a demo